The Opportunity: Director, Design
We are looking for a passionate and experienced designer who will develop our UX research program, champion users, and help inform product direction. You will use your experience and design skills to navigate big challenges, promote empathic approaches to problem solving, and share insights with the company that inspire our work. This is an opportunity to help millions of healthcare professionals help billions of patients.
What you will do
Build and lead the UX research program that helps inform product and business decisions
Share user insights and design team accomplishments within and outside the company
Collaborate with product, design, engineering, and business teams to identify and solve big challenges
Lead and mentor a team of product designers/researchers
Evolve UX best practices
Advocate for and educate about design thinking across the company
Use various research methodologies to find and articulate the right problems for product teams
Who you are
You are passionate about solving complex systems problems
You have at least 7 years of experience working on customer-centric products
Your background is in product, UX research, design, consulting, market research, or a related field
You love to communicate and inspire others through stories told from a user’s perspective
You are motivated and enthusiastic about finding a balance between business goals and user needs
You’re skilled in a range of design research methodologies and frameworks such as usability testing, contextual interviews, JTBD, ethnographic observation, diary studies, design sprints, trend analysis, etc.
You understand how to effectively apply different methodologies to problems
You can translate customers’ needs, motivations, and behaviors into actionable deliverables
You know how to develop concepts iteratively with agile teams
You have excellent communication skills and a proven ability to convey and advocate for design/research strategy
You have keen attention to detail
You are known as a pleasure to work alongside
Who we are
Figure 1 is the future of healthcare. Millions of healthcare professionals—as well as prominent institutions including Doctors Without Borders, BMJ, and Mount Sinai Health System—use our digital platform to share cases and help save lives with the largest active network of medical professionals in the world. Maclean’s magazine named us as one of the “Canadian tech startups that could be the next billion-dollar breakouts” in 2018. And that’s just the beginning.
We’ve raised more than $20 million in financing from world-class venture capital firms including Union Square Ventures and Samsung Next. With this support, our team is tackling the trickiest problems in one of the world’s most complicated industries. In the words of Wired, “as Figure 1 grows, it has the potential to become global health’s central nervous system—improving diagnostics, care, and treatment for non-users everywhere.” We’re looking for the people who will make this vision a reality.
While we’re helping the world’s caregivers, we take care of our team with amenities like in-office yoga, lunch and learns, professional development including bi-weekly mentoring, and unlimited vacation.
Figure 1 is a diverse, inclusive, and open-minded workplace. Candidates who identify as a minority are encouraged to apply. We welcome and encourage applications from people with disabilities, and accommodations are available on request for candidates taking part in all aspects of the selection process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Working at Figure 1 comes with
Extended healthcare benefits
Paid parental leave
In-house yoga, weekly cocktails/mocktails, sporting events, and other activities
Opportunities for travel for conferences and professional development
Bi-weekly one-on-ones focused on mentorship
The chance to help save lives and make the world a better place. Also, free snacks
Downtown Toronto, near the subway
To be considered, please submit a resume and cover letter.